Privacy Policy
OmniCare Alert Privacy Policy
OmniCare Alert respects your privacy and handles your personal information with care. This policy applies to all OmniCare Alert services and aligns with online privacy guidelines. If you have any questions, please reach us at: [email protected]
Information Collection
To use our ordering site and emergency monitoring services, we may need certain details from you. We also keep records of all correspondence, such as sales, support, email, and emergency communications. Information may be collected via phone, email, mail, website forms, or LiveChat.
Use of Collected Information
We collect personal details to provide you with our products and services, and to ensure a high level of customer care. Any communications are recorded for service references and to aid in staff training. In an emergency, we may share personal information with Emergency Services.
Storage of Collected Information
We value the security of your personal data. When you enter sensitive information (e.g., credit card numbers), it is encrypted using SSL technology. We do not permanently store your full credit card details. We follow recognized industry standards to safeguard your information during transmission and after we receive it.
Updating or Removing Your Information
If your details change or you no longer wish to use our service, you can correct, update, or delete your personal information by emailing: [email protected]
Orders
If you buy a product or service from us, we may request contact information (name, email, phone, address) and payment information (credit card details). We use this data to process payments and fulfill orders. If there is an issue with your order, we may contact you using this information.
Communications
OmniCare Alert may send essential emails about accounts, 24-hour emergency monitoring, and first-responder dispatch services. We may also send occasional promotional emails. If you do not wish to receive these emails, please let us know at [email protected] so we can remove you from our mailing list.
Third Parties
We may share your details with other service providers if necessary to deliver our products or services (for example, Australia Post). These third parties are not allowed to use your personal data for other purposes. OmniCare Alert does not sell or distribute your information for unrelated uses.
Testimonial Policy (Effective 7th June 2023)
Starting 7th June 2023, we have introduced a stricter process for collecting testimonials. All testimonials must be genuine, traceable, and include the date provided. We will only publish the name and location of the individual if that information is supplied.
Legal
We may disclose your personal information if required by law, or if we believe it is necessary to protect our rights or comply with a legal process.
Links
Our site may include links to external websites. Please note that this Privacy Policy only applies to pages under the [email protected] domain. Once you leave our site, we are not responsible for the content or privacy practices of other websites.
Changes to This Policy
If we make any updates to our policies, we will post those changes on our website so you are always aware of what information we collect, how we use it, and under which circumstances we may disclose it. We encourage you to review this statement regularly. For any major changes, we will notify you here, via email, or with a notice on our homepage.
Emergency Alerts – Important Information
As a OmniCare Alert, user, its important to understand that this device is a first-response alert system designed to connect to our OmniCare Alert Grade A1 24/7 Emergency Monitoring, Incident management and First Responder Dispatch centre where our OmniCare Alert professional Care operators will triage the incident, dispatch emergency First Responders if required and notify your chosen emergency contacts when help is needed or in any event to advice of the event even if First responders were not required. However, wearing the OmniCare Alert, does not guarantee that assistance will arrive within a specific timeframe. OmniCare Alert, Cannot Guarantee the speed of response from Emergency First Responders nor promise that your selected contacts will respond immediately.
OmniCare Alert being a Grade A1 24/7 Emergency Monitoring, Incident management and First Responder Dispatch centre and the many fail safes on the OmniCare Alert coupled with live and recorded audio on the OmniCare Alert only dispatch Emergency First responders to real time critical emergencies eliminating false alarms and giving the First responders confidence to respond to OmniCare Alert at Precedence.
We also suggest choosing contacts who are close by and readily available, such as family members, trusted friends, neighbours, caregivers, or staff at an aged care facility. Before adding someone as a contact, it’s a good idea to speak with them first to confirm they are willing, capable, and available to assist in an emergency situation and understand the alarm escalation process set by you at time of purchase with the guidance of OmniCare Alert.
We also suggest choosing contacts who are close by and readily available, such as family members, trusted friends, neighbours, caregivers, or staff at an aged care facility. Before adding someone as a contact, it’s a good idea to speak with them first to confirm they are willing, capable, and available to assist in an emergency situation and understand the alarm escalation process set by you at time of purchase with the guidance of OmniCare Alert.
Being prepared and selecting the right emergency contacts can make all the difference when you need help the most.
However, the OmniCare Alert Professional team will manage the incident until everyone is happy, safe and well Emergency Services are in attendance, or your emergency contacts and the OmniCare Alert team can close the event.
General Information Disclaimer
The information provided on the OmniCare Alert website, including but not limited to content related to medical and health matters, is intended for general informational purposes only. While we strive to ensure accuracy, this information should not be considered professional advice and should not be relied upon as a substitute for medical, legal, or other professional guidance.
OmniCare Alert does not provide medical diagnoses, treatment recommendations, or health advice. If you have concerns about your health or well-being, we strongly encourage you to consult a qualified healthcare professional or relevant specialist.
We do not guarantee that the information on this website is up to date, complete, or applicable to your specific situation. Any reliance on the information provided is at your own risk. OmniCare Alert is not responsible for any actions taken based on the information found on this website.
If you require emergency medical assistance, please call 000 or seek immediate help from a healthcare provider.
Limitation of Warranties
The medical, health, and general information provided on the OmniCare Alert website is made available on an "as is" and " as available" basis, without any express or implied warranties or representations. OmniCare Alert, including its employees, agents, and
affiliates, makes no guarantees regarding the accuracy, reliability, completeness, or applicability of any content provided on this website.
To the fullest extent permitted by law, OmniCare Alert disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
Without limiting the generality of the above, OmniCare Alert does not warrant that:
The medical, health, or general information on this website will always be available, uninterrupted, or free from errors or omissions.
Any information provided is comprehensive, up to date, factually accurate, or suitable for any specific purpose.
The website or any linked content is free from viruses, malware, or other harmful components.
Any reliance you place on the information provided is strictly at your own risk. OmniCare Alert assumes no liability for any loss, damage, or harm that may result from the use of or reliance on the content found on this website. If you require professional medical advice, diagnosis, or treatment, you should consult a qualified healthcare provider.
This limitation of warranties applies to the maximum extent permitted by applicable law.
Limitation of Liability
The information provided on the OmniCare Alert website is intended for general informational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment.
You should not rely on the information contained on this website as an alternative to advice from a qualified healthcare professional, such as your doctor, specialist, or other licensed medical provider.
If you have any questions or concerns regarding emergency planning, medical conditions, treatment options, or health-related matters, you should consult with a qualified healthcare provider or a personal caregiver who can offer tailored advice based on your specific
needs.
Under no circumstances should you:
Delay seeking medical attention based on information found on this website.
Disregard medical advice you have already received from a professional.
Start, modify, or discontinue any treatment, medication, or health regimen based on website content.
OmniCare Alert assumes no liability for any loss, injury, or damage—whether direct, indirect, incidental, or consequential—that arises from reliance on the information provided on this website. If you are experiencing a medical emergency, you should contact 000 or seek immediate professional assistance.
Your use of this website is at your own risk, and OmniCare Alert expressly disclaims all liability to the fullest extent permitted by law.
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