Refund & Returns Policy

30-Day Return Policy for your OmniCare Alert

Our Promise

If you are not fully happy with your purchase, you can return it within 30 days from the date you receive it. To let us know you wish to return your product, email us at [email protected] within this 30-day window so we can help resolve any issues.

Conditions for Refund

This policy does not apply if the alarm has been damaged after delivery, shows signs of heavy use, or has been modified in any way.

All items must be returned in their original condition.

You are responsible for postage and insurance costs when returning an item. We recommend using Registered Post and insuring your parcel. OmniCare Alert cannot cover any items that become lost or damaged in transit if you choose not to insure them.

Coverage Concerns

Before setting up, preprograming and testing your OmniCare Alert for you, we do a coverage check using the Telstra Mobile Network at the primary address you provide. Although we make every effort to confirm a good signal, we cannot guarantee 100% reception inside your home (as noted by Telstra for all mobile devices the Telstra website). If you find the signal too weak, please call or email us within the 30-day return period so we can investigate and possibly offer an alternative SIM card or network provider or signal booster options. If we determine coverage is inadequate and cannot provide a suitable alternative, and you return the device, we will refund your purchase price.

Your Australian Consumer Law Guarantees

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You can seek a replacement or refund if there is a major failure, as well as compensation for any other foreseeable loss or damage. You are also entitled to repair or replacement if the goods fail to meet acceptable quality, within the 12 month Manufactures Guarantee and the problem is not a major failure. OmniCare Alert does not cover lost, stolen or intentional damage.

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