Privacy Policy
(NON MONITORED) OmniCare Alert
Product use Terms & Conditions
(NON MONITORED) OmniCare Alert Product use Terms & Conditions
Warranty
15 months warranty
Your OmniCare Alert comes with a standard 15-month warranty from date of purchase. If the OmniCare Alert has a manufacturing defect causing it to fail within the first 15 months of purchase, we will replace it free of charge or refund the purchase price.
Troubleshooting
If you feel there is an issue with your OmniCare Alert, please refer to the ‘Trouble-shooting’ section of your User Manual that was included with your OmniCare Alert and check to see the cause of the possible failure is not due to incorrect operation or that it can be easily rectified.
Please turn your OmniCare Alert off and on and wait 2-3 mins for it to warm up and check again.
If you no longer have a copy of the User Manual, you can download it from www.OmniCareAlert.com.au
How to claim against your warranty
If after consulting the ‘Troubleshooting’ section the OmniCare Alert is still not working then please contact us by emailing us at: [email protected] or call us on 1800 77 90 50 to arrange to have the OmniCare Alert returned for a warranty claim assessment.
Warranty may be voided if:
Your OmniCare Alert has been subject to an incorrect voltage due to lightning or a power surge and no surge protector at charging point. Your OmniCare Alert has been used with an incorrect power adapter. Your OmniCare Alert case has been opened or tampered with. Your OmniCare Alert has not been used in accordance with our recommended instructions. Your OmniCare Alert has been dropped on hard surface or suffered damage from physical impact. Your OmniCare Alert has been damaged by fire or has been exposed to excessive heat. Your OmniCare Alert has been subject to a liquid spillage causing a failure or has been submerged in water.
What about after 15 months?
Let us get it working again. Contact OmniCare Alert and we can repair or replace. OmniCare Alert will only charge you for the cost of repair and shipping. You won’t have to pay full price for a new alarm.
Guarantee under Australian Consumer Law
GPS Geo Guard & OmniCare Alert abides by Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. GPS Geo Guard & OmniCare Alert does not cover lost or stolen.
GPS Geo Guard & OmniCare Alert is not liable for any indirect or consequential loss or claims.
Refunds & Returns Policy
30 day refund and return policy
GPS Geo Guard and the OmniCare Alert have a (5) Star record, but If for any reason you are not completely satisfied with your purchase, we will give you a refund from the date you receive the goods until the end of 30 days from that date.
Please email us at [email protected] within that time or call us on 1800 77 50 90 if you are not satisfied with your purchase so that we can find out why so we can keep our 100% (5) Star record.
The refund policy does not apply to goods which show wear and tear or are damaged after delivery or if any attempt has been made to alter the product or if they have been dropped or broken.
All products and parts must be returned in their original condition. All postage and insurance costs are to be paid by the CLIENT/END USER. We recommend that you return the product via Registered post and that you prepay all postage.
The CLIENT/END USER bears any risk of lost, theft or damaged goods during transit and therefore we advise you take out shipment registration of insurance with your postal carrier. GPS Geo Guard & OmniCare Alert will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Refunds (Coverage)
It is the CLIENT/END USER responsibility to test their alarm during the 30-day refund period and identify any mobile network coverage or signal issues.
OmniCare Alert team will endeavour to ascertain if there is adequate coverage at your address where your OmniCare Alert will be used. OmniCare Alert will always check coverage prior to dispatch via https://www.telstra.com.au/coverage-networks/our-coverage
OmniCare Alert Tech support will also consult with the CLIENT/END USER if required if they are aware of weak signals inside the premises on other devices connected to the Telstra Mobile Network.
GPS Geo Guard & OmniCare Alert cannot 100% guarantee (similar to any seller of a mobile device) that when the alarm is used inside your residence there will be an adequate signal, although we use our best endeavours before delivery to check the coverage.
If after testing the user believes there is a weak signal, then they should contact us at: [email protected] or call us on 1800 77 50 90 before the ‘30-day period’ expires in order for us to investigate the coverage issue and offer suggested solutions.
If you cannot get coverage after suggestions, upon the device being returned we will refund the purchase price.
PARTIES AND AGREEMENT
CLIENT/END USER: (Person/s using the OmniCare Alert) GPS Geo Guard PTY LTD: ABN: 66 609 450 553 (Supplier of the OmniCare Alert) of 7 & 8/250 Sherwood Rd, Rocklea QLD 4106.
The parties hereto agree that:
1. Emergency Notification in Alarm Event (Non-Monitored)
The CLIENT/END USER of the OmniCare Alert understands that the OmniCare Alert is used as an emergency duress alert/alarm, to help the CLIENT/END USER in an emergency, when under duress or when in need of help. It is designed to alert chosen emergency contacts (family, friends, neighbours, carers) so they can call back the device and decide whether further help is required by calling 000.
000 can be included as an emergency contact but is not recommended due to potential delays.
GPS Geo Guard & OmniCare Alert are not responsible for third-party emergency contacts’ time delays in response. They recommend that the CLIENT/END USER ensures that chosen emergency contacts are aware of the OmniCare Alert, its purpose, and their roles in case of an alarm.
GPS Geo Guard & OmniCare Alert recommend their 24Hr Emergency Monitoring & First Responder Dispatch Services as the preferred option for faster response times.
The CLIENT/END USER must provide accurate emergency contact details via the OmniCare Alert Setup & Emergency Response Information form at the time of purchase. Any updates must be made only through the digital portal:
http://bit.ly/GpsGeoGuardSupportRequest
The CLIENT/END USER indemnifies GPS Geo Guard & OmniCare Alert for any errors or omissions if this information is not kept up to date.
2. Service Availability Limitations & Mobile Network Coverage Disclaimer
The OmniCare Alert connection depends on the availability of 4GX/4G mobile coverage. Coverage maps are predictive and not guaranteed.
GPS Geo Guard & OmniCare Alert are not liable for internal interference or lack of connectivity at the user’s location. Refer to Telstra coverage maps for indoor/outdoor limitations.
It is the CLIENT/END USER’s responsibility to test the device before use and conduct regular checks.
GPS Geo Guard & OmniCare Alert do not guarantee that SMS or calls will always connect or be received promptly by all emergency contacts.
They are not responsible for downtime, operator errors, power failures, or any lack of network coverage. The transmission of messages or calls depends on network functionality and SIM access.
They are not the SIM provider and cannot be held liable for any temporary or permanent failure in the network. GPS Geo Guard & OmniCare Alert may change network providers at their discretion.
3. GPS Functions Device Limitations (Disclaimer)
The CLIENT/END USER understands that GPS and SMS location functions have common limitations.
GPS requires a clear line of sight to satellites.
It can take up to 10 minutes to fix the first location (TTFF).
The OmniCare Alert uses smart algorithms for faster fixes.
If GPS is unavailable, the last known location will be sent.
Underground areas, tall buildings, tunnels, and carparks may block signals.
The device may not function without both GPS and 4G connectivity.
4. Prepaid Credit Availability Limitation
(Applies only to “Prepaid Credit SIM Card Option” or “Client/End User Provided SIM Card” – Non-Monitored)
The OmniCare Alert SIM requires active prepaid or postpaid credit for alarms, SMS, GPS, and voice functions.
The CLIENT/END USER is responsible for ensuring sufficient credit. GPS Geo Guard & OmniCare Alert may issue reminders but are not responsible for recharging.
Failure to maintain SIM credit may result in communication failure. The CLIENT/END USER acknowledges that SIM plan prices may change and should stay informed of current rates.
5. Limitation of Liability
The OmniCare Alert is not designed or guaranteed to prevent injury or death.
Liability is limited to $545.00, the supply cost of the device.
GPS Geo Guard & OmniCare Alert are not liable for indirect, consequential, or punitive damages, or for communication failures between emergency contacts.
The device must be properly maintained and regularly tested.
Misuse, damage, or neglect voids any liability.
6. Refund & Return Policy
OmniCare Alert’s refund policy is published on its website and was available to the CLIENT/END USER at the time of purchase.
7. Delivery of These Terms and Conditions
These terms were made available online at the time of purchase and delivered with the device, packaging, and printed instructions.
8. Conflicting Documents
In the event of any conflict between this agreement and other documents or purchase orders, this agreement prevails.
9. Full Agreement / Severability
This document represents the complete understanding between all parties. Any changes will be published on the OmniCare Alert website and take effect 60 days after publication.
If any part is deemed void, the remaining provisions remain valid.
10. Legal Action
This agreement is governed by Queensland Law.
Any disputes will be handled in Queensland courts, and parties may opt for mediation or arbitration.
Service of process may be delivered via express mail to:
GPS Geo Guard & OmniCare Alert, 7 & 8/250 Sherwood Rd, Rocklea QLD 4106.
11. Governing Law
Queensland Law governs this agreement.
Parties submit to the exclusive jurisdiction of the Queensland courts.
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